Return Exchange Policy
RETURN & EXCHANGE POLICY
- Love unmatched quality or Return or Exchange it. We want every Stylester to be happy with their purchase.
- 7 days Hassle-Free Returns and Exchanges. Shop with Confidence.
- Refunds will be processed to the bank account provided by the customer.
- Cash on Delivery (COD) is currently available only for jeans. For all other products - including shirts, T-shirts, polos, trousers, shorts, cargo pants, and athleisure - We accept prepaid orders only. If you would like to purchase products other than jeans, please place a separate order using the prepaid payment option.
- We provide free exchange for color and size (subject to availability). Each order is eligible for a one-time exchange only.
- Cancellations will only be possible if and till the order has not been dispatched from our warehouse.
- Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.
- Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition, washed, have clearly been worn or without original tags attached, a refund would not be provided.
- Our return policy is intended for genuine product concerns. Orders placed with the intention of trying multiple items and returning most of them will incur a Return Processing Fee. Returns which are initiated within 24 hours after delivery are free and will not be charged any Return Processing Fee. Returns initiated after 24 hours after delivery will incur a Return Processing Fee of 99 rupees plus gst per item. We encourage customers to review our size guide and product details before placing an order.
- Variations in wash, texture, shade, stitching, fabric, or pocket design may occur due to manufacturing batches and photography/lighting and do not qualify as incorrect or different products.
- Wallet Balance has a maximum expiry time of 5 months. Please ensure that you use the wallet amount before expiry after that it shall lapse.
- Claims regarding damaged, defective, missing, empty-box, or incorrect products must be reported within 24 hours after delivery. All such claims must be supported by a continuous 360-degree parcel unboxing video, recorded from the moment of opening of sealed package, without any cuts, pauses, or edits. Claims submitted after 24 hours after delivery or without the required unboxing video proof will not be accepted.
SHIPPING POLICY
- We offer free shipping, so you can shop with confidence. If you're not completely satisfied with your purchase and wish to return it, please note that shipping is completely free if returns are initiated within 1 day after delivery. Any shipping charges incurred will be excluded from the refund amount if returns are initiated after 1 day after delivery. Our goal is to make your shopping experience as smooth and hassle-free as possible.
- When our courier boy will be reached at your home for returns pickup, Kindly make a video of the courier boy in which the face of the courier boy and the permanent stickers on the products you are returning are clearly visible in courier boy hands.